Whenever I have computer issues I always go to Jafferson Computers for advice and service. Mateen, the owner, and his staff, are exceedingly knowledgeable about computer issues and I have always felt very satisfied with their evaluations, explanations, and recommendations. Mateen is the most considerate and custom-oriented person you will ever encounter. Pricing is very fair and turnaround time is great. On my latest visit, I was debating whether to replace my old 7-year-old desktop computer or upgrade it. After pricing a computer replacement on the Internet, I consulted with Mateen to determine the cost-savings of an upgrade. He explained in great detail the options, costs and my involvement. His approach is always what is best for your computer, your needs, and your budget -- things I greatly appreciate. After turning my computer over to him, his staff replaced the 2TB Hard Disk Drive with a 2TB Solid State Drive, added more RAM, and cloned the operating system, applications, and files for a cost significantly lower than my buying a new computer and personally shouldering the burden of reinstalling all applications and files. I am exceedingly happy with my “new,” much faster computer. My hope is that the processor will last as long as I have the computer. Thank you Mateen and Aaron for being my honest, understanding, friendly and skilled computer doctors! Oi C.
I have been coming to Jafferson Computers for almost 15 years. Mateen has helped me quite often in that time. He kept my old system running far longer than anyone would’ve had a right to expect. When I finally decided to enter the 21st century last month (20 years late) I spoke to Mateen about my options. After we brainstormed he designed and built a custom computer for me - one that meets MY specific needs. Once it was completed and installed Mateen was able to tweak it via remote from his store to my house, a feature that worked well for both of us. Mateen LISTENS to his customer and EXPLAINS everything (options, problems, resolutions) until he and the customer are on the same page. THEN he proceeds with the issue(s) at hand. Customer satisfaction is his number one goal and he’s achieved that with me.
This is a great place to get help with all your computer concerns. I have been purchasing custom-built computers here ever since 2004 and have never been disappointed. Mateen takes extra time to explain everything and make sure that all is working well. This is a far more satisfying experience that buying something from a big box store or online. Customer service is far, far superior than anything you'd find from a large commercial operation.